95 1021 1021

Dear customer,

We welcome you to 21degree family and we feel privilege to serve you . at 21degree we believe in an honest effort to give you a priority services as our valued customer .

Annual maintenance contract

We offer only non- comprehensive ( service only ) contract online , where wet / dry services are provided as per application ( home , office .. ect ) chosen .

Number of services offered

We have predominately finalise the no. of services required for each applications

APPLICATON DRY SERVICE WET SERVICE
HOME 3 1
OFFICE 5 1
OUTLET / SHOW ROOM 4 2
RESTURANT 4 2

Inclusion / exclusion

Inclusion –
a) no. of wet / dry services offered as per the application
b) any no. of complain calls throughout the year

exclusion –
a) does not includes any parts of the machine , if any part fails during the course of contract , it needs to be procured on chargeable basis
b) does not includes chemical wash ( where ac needs to be brought to service centre to be cleaned with specialise chemicals , charges as applicable
c) does not include gas filling in ac , though it may carry 1 month warranty from the date of gas charging , any leakage whining one month of gas charging would be done free of cost .
d) does not includes any kind of transportation

Attend time

Any complain would be attended within 24 hour time frame .

Resolving time

Service issue will be solved within 24 hours of receipt of the complain

( 24 hrs ) Process , in case it is registered as complain then it will be as follow

Day – 1 – attend and detecting problem as requires service ,the call will be transferred to service team on the same day

Day – 2 – in case of dry service , will be attend by service team

Day – 3 – in case of wet service , it will be attended within 3 days from the receipt of the complain

Water leakage

will be solved during the time when it is attended

( 24 hrs ) Gas leakage – will be resolved within 3 days from receipt of complain

( 3 days ) Process Day – 1 – detecting problem – gas leakage , quotation and approval ( please note , we do not proceed without an approval of the chargeable calls in writing )

Day – 2 – in case the cost has been approved then repairing the leakage and holding a nitrogen pressure for 24 hours to ensure no further leakage

Day – 3 – gas charging done ( it will carry one month warranty , in case gas is leaked within 1 month it will be refilled without a cost

Circuit/moter repair – when there is a failure of circuit , it generally takes 4 days to repair the same , but timing also depends on brand or the model and availability of parts , approximate time of repair will be communicated at the time of approval

( 4 days ) Process Day – 1 – attend and detecting problem as circuit failure

Day – 3 – providing repair cost and approximate repair time and getting approvals

Day – 4 - if the issue is minor , circuit would be installed by day 4 ,

In case of supply of new circuit , it will take 24 hrs to install from the date of receipt of the same

Compressor failure – it takes 5 days from the receipt of new compressor
( 5 days ) Day – 1 – attend and detecting problem as compressor failure After procuring compressor –
Day – 1 – installing new compressor at service centre , fillng nitrogen to check leakage and holding it for 24 hrs
Day – 3 – gas charging and checking the compressor for 24 hrs
Day – 4 – delivering outdoor to to the customer
Day – 5 – installing the machine

What is done when a technician comes for dry service

Time spend on dry service –
SPLIT UNIT – MAXIMUM 45 MNTS
DUCT ABLE / CASSATTE – MAXIMUM 60 MNTS

PROCESS – all the fins in an air conditioners are clean wit air blower and excessively clean with brush.

Check list – following points are checked along with service

  • Supply / return / grill tempreture
  • Voltage supply
  • Gas pressure
  • Power consumption
  • Photo
 

What is done when a technician comes for wet service
Time spend on wet service
SPLIT UNIT – maximum 60 mnts DUCT ABLE / CASSATTE UNIT – maximum 90 mnts PROCESS – all the fins in an air conditioners are clean with water and all the dust are removed with brush

Check list – following points are checked along with service

  • Supply / return / grill tempreture
  • Voltage supply
  • Gas pressure
  • Power consumption
  • Photo
 

Cost of services

DRY SERVICES - WINDOW / SPLIT 550/-
DRY SERVICE – CASSATTE / DUCTED / TOWER 850/-
WET SERVICES - WINDOW / SPLIT 850/-
WET SERVICES – CASSATTE / DUCTED / TOWER 1250/-
COMPLAINT – WINDOW / SPLIT 550/-
COMPLAINT – CASSATTE / DUCTED / TOWER 850/-
INSTALLATION COST FOR SPARES..e.g moter, circuit , ect 650/-
INSTALLATION COST FOR SPAERS ( INVERTER – VRF ) 1500/-
GAS CHARGING – WINDOW SPLIT 2500/-
GAS CHARGING FOR CASSATTE / DUCTED / TOWER 1500/- ( PER TON )
REINSTALLATON COST FOR SPLIT 2500/-
REINSTALLATION COST FOR CASSATTE/ DUCTED/ TOWER 2500/- ( PER TON )
 

A customer centric mobile service app

We are proud to announce that we would be india’s 1st online portal to offer a customer centric mobile service app. Now registering complaint , getting service reminder , following complaint history is on your finger tips

 

REWARD POINTS

With every purchase with 21degree you deservedly earn reward points . that is our way to say thank you

 

How does it work

 

  PURCHASE POINTS WHERE CAN YOU REDEEM ?
1 AMC RS. 1000 = 1 POINT AGAINST ANY PURCHASES OF AC OR SERVICES OR RENEWAL OF AMC  
2 AC RS. 5000 = 1 POINT THIS POINTS CAN ONLY BE REDEEM IF YOU HAVE PURCHASE AMC WITH US
3 REFFREAL 1 REFFRAL = 1 POINTS WHEN YOUR REFRENCE ADDS YOUR MOBILE NO. IN REFRENCE WHILE MAKING A PURCHASE, ACCOUNT WITH THAT REGISTERED MOBILE NUMBER WIL BE CREDITED THE POINTS
4 AMC RENEWAL RS.2000 = 1 POINT AGAINST ANY PURCHASES OF AC OR SERVICES OR RENEWAL OF AMC  

1 POINT IS = 50 RS

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