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Shipping and Delivery

What is 21degree Shipping Philosophy?

21degree.in promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

How long will my order take to arrive?

An estimated delivery time is displayed on the each and every product page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.

Are there any shipping charges?

21degree.in offers absolutely free shipping on most products in India. On products belonging to 21degree.in Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Why is the delivery time different for different products?

• Some products in our catalogue are directly shipped from these partner locations. These are marked as “Sold by Partner” and usually take 5-8 business days to reach your doorstep.
• Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.

Why did I receive a partial Order?

Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please don’t worry your item is on its way.
In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.

In case we are unable to fulfill your purchase we will refund you the payment made towards that item.

I am going out of town. Can you expedite my delivery?

We, at 21degree take immense pride in being lightening fast. The current logistics infrastructure in India today doesn't allow us to expedite further at this time.

Payment through RTGS/NEFT/Cash:

Name of Account : COOL SERVICES
Bank Name : HDFC BANK
Branch Name : PARLE POINT , SURAT
Bank A/c No. :  
IFSC :  
MICR CODE :  

 

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